{"status":403,"reasonKey":"com.atlassian.pocketknife.api.commons.error.AnError","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/16ca0fd4-5015-425d-9f82-1445ac682873/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNzMxMDhkNS0yM2Y2LTQxZjMtOWM2NC04MTVlMzZlZTFiZDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2Y2EwZmQ0LTUwMTUtNDI1ZC05ZjgyLTE0NDVhYzY4Mjg3MyI6WyJyZWFkIl19LCJleHAiOjE3MTQwNzYzNDgsIm5iZiI6MTcxNDA3NTc0OH0.AiDNQ67SKSsjeKOpsAZhX3x9og2MLNOkKln5mAZunDs&client=d73108d5-23f6-41f3-9c64-815e36ee1bd5&mode=fit","logoId":"16ca0fd4-5015-425d-9f82-1445ac682873","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Maintenance Notification for MyLicense Cloud Clients","userInitialAnnouncementMessageWiki":"<p>Holidays:</p>\n<p>January 1, 2024 - New Year’s Day<br> February 19, 2024 - Presidents’ Day<br> May 27, 2024 - Memorial Day<br> July 4, 2024 - Independence Day<br> September 2, 2024 - Labor Day<br> November 28, 2024 - Thanksgiving Day<br> December 25, 2024 - Christmas Day<br> January 1, 2025 - New Year’s Day 2025</p>\n<p>If you encounter Urgent Issues please open an incident in the portal or contact the following:<br> Tara Trimble - email: ttrimble@systemautomation.com<br> David Solomon - email: dsolomon@systemautomation.com<br> Todd Standeford - email: tstandeford@systemautomation.com<br> Bill McMahon - email: bmcmahon@systemautomation.com <br> Eric Enderle - email: eenderle@systemautomation.com</p>\n<p>Patch Schedule for 2024<br> Patching will be performed on the below schedule with scans provided no later than the date specified below.</p>\n<p>Patching times are as follows:<br> Non-Production: 9pm - 9am EST<br> Production: 4pm - 9am EST</p>\n<p>January <br> Non-Prod - 1/16/2024 <br> Production - 1/20/2024 <br> Scan - 1/22/2024</p>\n<p>February <br> Non-Prod - 2/20/2024 <br> Production - 2/24/2024 <br> Scan - 2/26/2024</p>\n<p>March <br> Non-Prod - 3/19/2024 <br> Production - 3/23/2024 <br> Scan - 3/25/2024</p>\n<p>April <br> Non-Prod - 4/10/2024 <br> Production - 4/13/2024 <br> Scan - 4/15/2024</p>\n<p>May <br> Non-Prod - 5/21/2024 <br> Production - 5/25/2024 <br> Scan - 5/28/2024</p>\n<p>June <br> Non-Prod - 6/18/2024 <br> Production - 6/22/2024 <br> Scan - 6/24/2024</p>\n<p>July <br> Non-Prod - 7/16/2024 <br> Production - 7/20/2024 <br> Scan - 7/22/2024</p>\n<p>August <br> Non-Prod - 8/20/2024 <br> Production - 8/24/2024 <br> Scan - 8/26/2024</p>\n<p>September <br> Non-Prod - 9/17/2024 <br> Production - 9/21/2024 <br> Scan - 9/23/2024</p>\n<p>October <br> Non-Prod - 10/15/2024 <br> Production - 10/19/2024 <br> Scan - 10/21/2024</p>\n<p>November <br> Non-Prod - 11/19/2024 <br> Production - 11/23/2024 <br> Scan - 11/25/2024</p>\n<p>December <br> Non-Prod - 12/17/2024 <br> Production - 12/21/2024 <br> Scan - 12/23/2024</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Maintenance Notification for MyLicense Cloud Clients","announcementMessage":"Holidays:\n\nJanuary 1, 2024 - New Year’s Day\nFebruary 19, 2024 - Presidents’ Day\nMay 27, 2024 - Memorial Day\nJuly 4, 2024 - Independence Day\nSeptember 2, 2024 - Labor Day\nNovember 28, 2024 - Thanksgiving Day\nDecember 25, 2024 - Christmas Day\nJanuary 1, 2025 - New Year’s Day 2025\n\nIf you encounter Urgent Issues please open an incident in the portal or contact the following:\nTara Trimble - email: ttrimble@systemautomation.com\nDavid Solomon - email: dsolomon@systemautomation.com\nTodd Standeford - email: tstandeford@systemautomation.com\nBill McMahon - email: bmcmahon@systemautomation.com \nEric Enderle - email: eenderle@systemautomation.com\n\nPatch Schedule for 2024\nPatching will be performed on the below schedule with scans provided no later than the date specified below.\n\nPatching times are as follows:\nNon-Production: 9pm - 9am EST\nProduction: 4pm - 9am EST\n\nJanuary\t\nNon-Prod - 1/16/2024\t\nProduction - 1/20/2024\t\nScan - 1/22/2024\n\nFebruary\t\nNon-Prod - 2/20/2024\t\nProduction - 2/24/2024\t\nScan - 2/26/2024\n\nMarch\t\nNon-Prod - 3/19/2024\t\nProduction - 3/23/2024\t\nScan - 3/25/2024\n\nApril\t\nNon-Prod - 4/10/2024\t\nProduction - 4/13/2024\t\nScan - 4/15/2024\n\nMay\t\nNon-Prod - 5/21/2024\t\nProduction - 5/25/2024\t\nScan - 5/28/2024\n\nJune\t\nNon-Prod - 6/18/2024\t\nProduction - 6/22/2024\t\nScan - 6/24/2024\n\nJuly\t\nNon-Prod - 7/16/2024\t\nProduction - 7/20/2024\t\nScan - 7/22/2024\n\nAugust\t\nNon-Prod - 8/20/2024\t\nProduction - 8/24/2024\t\nScan - 8/26/2024\n\nSeptember\t\nNon-Prod - 9/17/2024\t\nProduction - 9/21/2024\t\nScan - 9/23/2024\n\nOctober\t\nNon-Prod - 10/15/2024\t\nProduction - 10/19/2024\t\nScan - 10/21/2024\n\nNovember\t\nNon-Prod - 11/19/2024\t\nProduction - 11/23/2024\t\nScan - 11/25/2024\n\nDecember\t\nNon-Prod - 12/17/2024\t\nProduction - 12/21/2024\t\nScan - 12/23/2024\n\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005cb1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8b37f2d3-4a03-423a-ae23-63bc1679e0ad/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNzMxMDhkNS0yM2Y2LTQxZjMtOWM2NC04MTVlMzZlZTFiZDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhiMzdmMmQzLTRhMDMtNDIzYS1hZTIzLTYzYmMxNjc5ZTBhZCI6WyJyZWFkIl19LCJleHAiOjE3MTQwNzYzNDgsIm5iZiI6MTcxNDA3NTc0OH0.RRNHoFpFhW10r08a_CG3BF92ncTofNh5hEMeAxeX9dE&client=d73108d5-23f6-41f3-9c64-815e36ee1bd5&height=300&mode=fit","bannerMediaApiFileId":"8b37f2d3-4a03-423a-ae23-63bc1679e0ad","useDefaultBanner":false,"isBannerAvailable":true},"errorMessages":["You don't have permission to view this portal."],"errorLogoClass":"default-error","nextActionUrl":"/servicedesk/customer/user/login?destination=portals","nextActionDisplayText":"Log in"}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=systemautomation","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"fcede3fc8a18048e15ca166dab55d3f038d7e195_lout","baseUrl":"https://systemautomation.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://systemautomation.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d73108d5-23f6-41f3-9c64-815e36ee1bd5","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"281ce8f9d9e14162bc082593b0102d19","siteDefaultLanguageTag":"en-US","featuredValues":{"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false},"anonymousEnabled":false,"requestIntroEnabled":true}